How Can We Help You?
After-Sale Service Questinons
How do I request a return?
Consumers can contact us by email at any time after receiving the goods to make a return or exchange request. You need to provide the relevant order number, product information and reason for return. Customer service personnel will review the application and confirm whether the merchandise is eligible for return. If the application is approved, consumers need to follow the instructions of the customer service staff to return the merchandise.
How do I request an exchange?
If you need an exchange, please contact our customer service. Exchanges are subject to product availability.topbull official email:
service@topbullshop.com
Find out what our return policy is?
You can check out our Shipping and Refund Policy page for details: Shipping and Refund
What should I do if my package is lost or damaged?
If the parcel is lost or damaged during transportation, you should contact us as soon as possible through the official website of Topbull, and we will verify the situation as soon as possible and provide you with appropriate solutions. According to the relevant laws and regulations and logistics companies, we will compensate for the lost or damaged goods or resend the goods.
Who is responsible for return shipping costs?
Unless the return is due to our error, the customer is responsible for return shipping costs.
